Privacy Policy

Data Collection

We collect personal information that you provide voluntarily when purchasing our GPS tracking devices, registering on our mobile app, or contacting customer support. This includes your name, contact details, location data, and device usage statistics necessary for providing optimal tracking services.

Additionally, we automatically collect device identifiers and login metadata to ensure security and enhance your user experience.

Data Processing & Usage

Your information is processed strictly for purposes outlined in our Terms of Service, such as enabling real-time pet location tracking, alerting you to safety concerns, and improving our software and analytics capabilities.

We do not sell or share your personal data with third parties for marketing purposes. Any data sharing partnerships are governed by strict confidentiality agreements and only occur when legally required or to provide technical services essential to our platform.

Your Rights

TruePaw Technologies respects your rights under applicable privacy laws. You have the right to:

• Access and review personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Request data portability.

To exercise these rights, please contact us at support@truepawtech.com.au. We will respond promptly in accordance with legal requirements.

Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Our team is trained in privacy best practices and committed to maintaining the confidentiality of your personal information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly. Material changes will be communicated through our website or direct notifications where appropriate.

Contact Us

If you have any questions or concerns about your privacy or this policy, please reach out to us: