Frequently Asked Questions
To set up your TruePaw GPS tracker, first charge the device fully. Download and install the TruePaw app on your smartphone, then create an account. Follow the in-app instructions to pair your device via Bluetooth and configure your pet’s profile.
If your tracker goes offline, check battery status and ensure the device is charged. Verify that your mobile app has internet connectivity. Restart the tracker by holding down the power button for 10 seconds. For persistent issues, consult our troubleshooting guides or contact support.
Open the TruePaw app, navigate to "Add Device," and make sure your tracker is nearby and powered on. The app will scan for nearby TruePaw devices — select yours when it appears. Follow prompts to complete pairing and personalize settings.
You can download the complete user manual in PDF format here. It includes detailed instructions on device setup, app usage, and maintenance tips.
Firmware updates are delivered through the TruePaw app. When an update is available, you’ll receive a notification in the app. Connect your tracker, follow the prompts, and keep the device powered during the update to ensure a smooth process.
Step-by-Step Troubleshooting
Battery Issues
Learn how to identify battery drain causes and extend your device’s life with our clear battery troubleshooting steps.
Connectivity Drop
Step through solutions to resolve intermittent GPS or app connection disruptions for seamless tracking.
App Pairing Issues
Solve common pairing problems with our troubleshooting guide, including tips and visuals for easy setup.
